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Server Issues and a little info about them *Please Read*

 
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amish
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Joined: 11 Apr 2006
Posts: 1429
Location: Outside Philadelphia

PostPosted: Wed Sep 17, 2008 8:03 pm    Post subject: Server Issues and a little info about them *Please Read* Reply with quote

Hello all,

First, my apologies for the server outages lately. I wish I could say it was something I did or could correct, but I cannot. Right now we are in the capable hands of my hosting company which assures me that it is a known problem and steps are being taken to fix it.

Here is the message I got today after I placed another phone call to them:

Quote:
Thank you for contacting us.
Please do accept our apologies for any inconvenience this may have caused you. I understand how frustrated you'd be regarding this whole issue however, the truth of the matter is that right now, our administrators are currently working on a known issue with the server hosting your websites. We do not have an estimated timeframe for the resolution, however, please be assured though that we are taking extra measures to resolve this as soon as possible and to make sure that this will not happen again in the future.

Your patience is highly appreciated on this matter.
If you have any further questions please do not hesitate to contact us.


While we have had hardly any issues in the past, I am confident this will be worked out as it influences other customers of theirs as well.

In addition, I am posting this in this forum because it is the most viewed. I will try to post elsewhere when the server is up again.

Thank you all for your continued support at Propsummit!!!!!!

Please let me know if you have any other issues with the site.

Tom
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temponaut
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Joined: 19 Apr 2006
Posts: 440
Location: Tokyo, Japan

PostPosted: Wed Sep 17, 2008 9:27 pm    Post subject: Reply with quote

Thanks for filling us in, Tom.

I tried repeatedly to access the site last night, with no luck. It's good to know that you've been in touch with your hosting company, that they're aware of the server problem, and that they are taking steps to prevent it from happening again.

Cheers!
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SKIN JOB 66
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Joined: 16 Jan 2008
Posts: 2712
Location: FRANCE

PostPosted: Thu Sep 18, 2008 1:57 am    Post subject: Reply with quote

Ho, I understand now why my last connection reminded me of the "56k" times... Each pages loaded inmore than 1 minute !

Thank you for the info, Amish !


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amish
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Joined: 11 Apr 2006
Posts: 1429
Location: Outside Philadelphia

PostPosted: Thu Sep 18, 2008 8:05 am    Post subject: Reply with quote

No problem guys!!

Also, bump to the top. I would make it a sticky, but I know sometimes stickies get overlooked

Hopefully, it will be smooth sailing soon!
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